Terms of Service
The value of your gift card can be redeemed with a supplier, you are bound by their Terms and Conditions.
All gift card are valid for a period as described with the supplier, you are bound by their Terms and Conditions.
Your credit card will be instantly debited on delivery of the gift card pin.
In cases where your gift card is lost or stolen, VioLatin CZ Company S.R.O is unable to replace or reimburse the remaining balance on a card. VioLatin CZ Company S.R.O cannot be held responsible for the any balance lost on a gift card as a result of theft or fraud.
These conditions are governed by and construed in accordance with the laws of Czechia. You agree, as we do, to submit to the non-exclusive jurisdiction of the Czech courts.
Return and Exchange Policy
VioLatin CZ Company S.R.O are happy to refund a gift card within 30 days of purchase. Once you or your recipient has redeemed your gift card with a supplier you are bound by their Terms and Conditions. Please make yourself aware of these at the time of purchase. All refunds will be made to the person who purchased the gift voucher, directly to the card used to make the purchase. Refunds generally take between 5 to 10 working days to appear in the customer's account used for purchase. To request a refund please contact our friendly customer service team at [email protected]. If it's more than 30 days since you placed your order, we are more than happy to exchange your gift card for any other gift card on the website, up to the value of your current gift voucher. Please note that some products may be not refundable. Please contact support team for further information.
Sign up and receive a 10% discount
Sign up and receive a 10% discount off your first order. Maximum savings limited to 20 EUR. Valid on first purchase. You need to register and make order within 3 months after you sign up in order to receive your 10% at the checkout.
Where can I spend my ViolaCard?
You can spend your ViolaCard to buy hundreds of gift cards only at our website. thecriticalplayer.com is a marketplace where you can purchase gift cards from many of your favourite retailers, often at a discounted price.
How do I get my rewards?
- Spend €250 or more in ViolaCard.
- Please e-mail us at [email protected] to let us know.
- We will issue a ViolaCard in the amount €5 for you to spend at your favourite shops.